At Florida Kennel Supply, security is something we take seriously. We protect our customers’ data, payments and accounts with established security measures, but no system is immune from risk. If you have identified a vulnerability, suspicious activity or anything that appears to create a security risk on floridakennelssupply.com, we want to hear about it.

What to Report

We welcome reports about anything that could affect the security of our website, customer data or payment systems. Examples include:

  • Website vulnerabilities — bugs, exploits or weaknesses affecting our website.
  • Account issues — suspicious logins, unauthorized access or compromised accounts.
  • Payment fraud — unauthorized charges or suspicious billing activity.
  • Phishing attempts — fake emails or websites pretending to be Florida Kennel Supply.
  • Data exposure — exposed customer information, passwords or other private data.
  • Malware or scams — suspicious links, downloads or fraudulent advertisements claiming to be from us.
  • Social engineering — anyone impersonating Florida Kennel Supply staff or customers.

How to Report

Email us directly at contact@floridakennelssupply.com. When you contact us, please include:

  • A clear description of the issue.
  • Where you found it, including the URL, page or account section.
  • Steps to reproduce it, if it is a website vulnerability.
  • Screenshots or screen recordings, if available.
  • The date and time you discovered it, including your timezone.
  • Your contact information so we can follow up.

What Not to Do

  • Do not publicly disclose the issue before we have had a reasonable opportunity to investigate and address it.
  • Do not share the vulnerability with third parties or post it on public forums.
  • Do not exploit the issue beyond what is reasonably necessary to confirm it.
  • Do not access, modify, retain or download another person’s data.
  • Do not run automated scans, brute-force attacks, denial-of-service tests or other disruptive testing against our systems.
  • Do not use the issue for personal gain, fraud, extortion or any unlawful purpose.

What Happens After You Report

  • Acknowledgment. We aim to confirm receipt within 2 business days.
  • Investigation. We review the report and attempt to verify the issue. Initial review usually takes 3–7 business days, although complex reports may require more time.
  • Resolution. If the issue is confirmed, we work to address it according to its severity and the work required.
  • Follow-up. When appropriate, we will provide an update after the issue has been addressed.

If Your Account Has Been Compromised

  • Change your password immediately on Florida Kennel Supply and on any other site where you reused that password.
  • Email contact@floridakennelssupply.com with the subject line “ACCOUNT COMPROMISED.”
  • Include relevant order details so we can help verify your identity, but never email your password or full payment-card number.
  • Review your bank or card statements and contact your financial institution about any unauthorized charges.

Phishing and Fake Florida Kennel Supply Communications

Florida Kennel Supply will never:

  • Ask for your password by email, phone or text.
  • Request your full payment-card number outside our secure checkout.
  • Send a link asking you to verify or confirm your account on an unrelated third-party website.
  • Demand payment by gift card, cryptocurrency or an unverified wire transfer.
  • Threaten to close your account unless you make an immediate off-site payment.

Our Commitment to Security

  • Encrypted HTTPS connections across floridakennelssupply.com.
  • Payment processing through Stripe using the payment methods currently enabled at checkout.
  • Passwords handled through WordPress and WooCommerce security controls rather than stored as readable plain text.
  • Security updates and issue remediation as part of ongoing website maintenance.
  • Access to customer information limited to people and service providers who need it to operate the store, support customers or fulfill orders.

Legal Safe Harbor

If you report a security issue in good faith, comply with this policy and avoid harming our systems, business or customers, Florida Kennel Supply will not initiate legal action against you solely for that responsible report. This safe harbor does not authorize unlawful activity, privacy violations, service disruption, extortion or conduct outside the limits of this policy.

Contact Us

To report a security issue or ask a question about our security practices:

Florida Kennel Supply
18745 Sakera Rd
Hudson, FL 34667, United States
Phone: (302) 111-1234
Email: contact@floridakennelssupply.com
Business Hours: Monday–Thursday: 9:00 AM–4:00 PM; Friday–Sunday: Closed
Timezone: Eastern Time