Where do you ship?

We offer free standard shipping to eligible United States addresses. We do not ship to PO boxes. See our Shipping Policy for complete coverage and receiving requirements.

How long does delivery take?

Handling normally takes 1–3 business days, followed by 7–12 business days in transit. The usual total estimate is 8–15 business days. Orders are processed Monday–Friday, excluding applicable holidays, with a 5 PM Eastern Time cutoff.

Can I connect a tunnel to my catio?

Check the compatibility information on both product pages before ordering. Connections and dimensions vary by model. Send us the product name or model through our contact form if you need help comparing items.

How do I choose the right size?

Measure your available space and compare it with the dimensions listed on the product page. Check the included parts, opening sizes and any stated pet weight limits. Follow the instructions supplied with your product.

How do I track an order?

Use our Order Status page with your order number and billing email. Contact our team if you need help locating those details.

Can I return an item?

Request a return within 14 calendar days of delivery. Please obtain authorization before sending anything back. Eligibility, condition requirements and return shipping responsibilities are explained in our Refund & Return Policy.

When will a refund appear?

Approved refunds normally take 5–10 business days to appear through the original payment method. Read the Refund & Return Policy for the review process and full terms.

What if my delivery is damaged?

Inspect your delivery, photograph the damage, keep the packaging and contact us within 48 hours. Follow the receiving steps in our Shipping Policy.

When can I reach customer support?

Our support hours are Monday–Thursday, 9 AM–4 PM Eastern Time. We are closed Friday–Sunday. We normally respond within one business day during our published support hours. Contact us with your product or order reference.